We’re still feeling the energy from the NYC Agentforce World Tour, and not just because of what we saw on stage. These Salesforce events are a strong reminder of what’s possible when innovation is driven by real purpose and when people come together with clear goals and shared intention. That’s when the future stops being a concept and becomes something we can build.
““For me, this wasn’t just about tech - it was about transformation. It felt like a milestone, a reminder of how far we’ve come and how close we are to everything we’ve been working toward.””
In true Orion fashion, we started with what matters most: people. We kicked off the week at our headquarters with an intimate evening of connection, bringing together clients, partners, fellow YPO leaders, and our extended Salesforce family.
““I am excited about all the AI advancements Salesforce is making, but it’s the relationships we nurture that gives innovation its real staying power.””
The atmosphere at the Javits Center was electric. Salesforce laid out a practical and inspiring vision for the future of AI-powered digital work. Agentforce was live, in action, and it’s already delivering results across industries. It confirmed what we’re seeing firsthand with our clients: AI agents are creating measurable impact.
Here were some of our biggest takeaways from the day:
AI Agents Built for Industry: Pre-configured agents designed for sectors like financial services, healthcare, and retail are already proving their value - handling service requests, preparing meetings, and surfacing insights in a secure, compliant way.
Governance That Scales with Innovation: With new tools like AI-based data tagging, dynamic data masking, and policy-based governance, Salesforce is reinforcing that trust is non-negotiable and built into every layer.
Pricing That Reflects Business Value: The Flex Credits model is a smart evolution. It aligns cost with outcomes, letting businesses scale AI in proportion to impact, not just licenses.
AI That Works Where You Work: Seeing agents operate natively in Slack, responding to conversations, providing insights, and taking action, showed what seamless, collaborative AI really looks like in practice.
Real Stories, Real Impact: From Indeed reducing time-to-hire to Goodyear freeing up sales teams to focus on customers, these weren’t demos. They were proof points of AI delivering on its promise.
Workshops That Go Beyond Theory: Attendees got hands-on, building and customizing AI agents to address real business challenges. These sessions offered tangible ways to take the first (or next) step.
We wrapped the day on a high note, co-hosting a rooftop happy hour at Creatures with our friends at Appiphony, Sprout Social, and Highspot. With the New York skyline as our backdrop, the conversations were full of energy, ambition, and bold ideas for the future. It was a perfect reflection of what this community is about: connection, creativity, and forward momentum.
Looking back, what resonated most was what Agentforce can do as well as who we experienced it with. Clients, collaborators, friends, old and new. These relationships are what drive us forward at Orion. They give the work meaning and turn great ideas into lasting impact.